Terms and conditions

Thank you for your purchase in the Spoiled 2.0 store at www.spoiled20.com. We strive to ensure that you are as happy as possible with the procedure of your purchase. The company of Selfportrait s.r.o., registered office: Roztylská 1860/1, Chodov, Prague 4 148 00, reg. No.: 074 91 077, registered in the Companies Register maintained by the Metropolitan Court in Prague, Section C, File 301947, (for greater clarity, hereinafter referred to as “our company” or “we” and appropriate grammatical forms). These Business Terms and Conditions (hereinafter referred to as “terms and conditions”) govern your customer rights and obligations in compliance with the provisions of Sec. 1751 (1) of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”) arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “purchase agreement”) concluded between our company and a consumer (hereinafter referred to as the “buyer” or “our customers”), or with a business person under the provisions of Sec. 420 of the Civil Code (hereinafter referred to as the “business person”), through our company’s online store operated by us at www.spoiled20.com (hereinafter referred to as the “website”), namely through the website interface (hereinafter referred to as the “store web interface”).
Provisions of the terms and conditions are an integral part of the purchase agreement. The purchase agreement and terms and conditions are executed in Czech. The purchase agreement can be concluded in Czech.
The wording of the terms and conditions may be changed or supplemented by our company, but no such changes apply to the orders already received.
Our customers understand the fact that the purchase of goods in the Spoiled 2.0 store offer does not give rise to any rights to use the registered brands, trade names, company logos, etc., unless otherwise agreed by our company in the form of a special written contract in each specific case.

User account

Customers can create their own user account based on registration with our company for more convenient online shopping. Through this account, they can order goods more easily. In order to prevent the misuse of their data, it is necessary to secure the user account with a password. This account is available 24 hours a day, but there may be temporary downtime due to hardware upgrades or software updates. We apologize in advance for any inconvenience and thank you for your understanding.

Concluding a purchase agreement

Goods presented at www.spoiled20.com is of an informative nature and our company is not obliged to enter into a purchase agreement regarding these goods. The provisions of Sec. 1740 (2) of the Civil Code shall not apply. In the case that our company receives an order for a large quantity of goods, we are entitled to ask the buyer in writing or by telephone for additional confirmation of the request, regardless of the automatically generated responses from the online store. The prices of the goods remain valid as long as they are displayed in the web interface of the Spoiled 2.0 store. This provision does not restrict our company from concluding a purchase agreement under individually agreed conditions.

Buyer always pays all communication costs him-/herself and agrees to the use of means of distance communication and to use them in concluding the agreement.

To order goods, visit our website at www.spoiled20.com. Here, simply add your selected goods to the shopping cart and then select your preferred method of payment and shipping. You can check your order and the data in it before submission to make sure that you always receive the goods you ordered. Immediately after placing the order, you will receive your order number and an e-mail to the e-mail address of your choice that your order is being processed. After paying for your order, you will be informed to the same e-mail address that our company has received the payment for your order. We will also inform you about completing your order, i.e. that we are sending the selected goods to your address.

To order goods, visit our website at www.spoiled20.com. Here, simply add your selected goods to the shopping cart and then select your preferred method of payment and shipping. You can check your order and the data in it before submission to make sure that you always receive the goods you ordered. Immediately after paying for your order, you will receive an e-mail to the e-mail address of your choice that your order is being processed and that our company has received the payment for your order. We will also inform you about completing your order, i.e. that we are sending the selected goods to your address.

The contractual relationship between our company and the buyer arises by accepting the order confirmation (acceptance), which we send to our customer to the e-mail address provided by him/her.

Unless we receive the payment for your order within 5 calendar days, the purchase agreement expires and it is necessary to place the order again.

Price of goods and terms of payment

Our company reserves the right at any time to change the prices of products offered on the www.spoiled20.com website, announce discounts or correct a price error that could exceptionally occur. In the event of a price error, we will notify you of this error and allow you to complete the transaction with the correct price or cancel the order without additional costs on your part. Our company does not require any advance payment or other similar payment for the ordered goods from our customers, if the quantity of ordered products is usual.

You can pay for our goods in several ways. You can transfer the payment to the Company’s bank account, you can pay to the courier upon delivery of the goods, or you can pay via the PayU gateway. All prices stated are including the value added tax. In the case of non-cash payment, the purchase price is payable within five working days of sending the e-mail from our company detailing the purchase price, account number, and order number. The variable symbol (payment identifier) is the order number. In the case of non-cash payment, our customers are also required to indicate the order number as the variable symbol so that we can register your payment. We consider your order to be paid when the payment for it is credited to our company’s account. If your payment for the ordered goods is not credited to our company’s account within five working days, our company reserves the right to cancel the order.

Buyer acquires ownership rights to the goods by paying the full purchase price. Each order also involves a tax invoice that will be sent to your e-mail address.

Withdrawal from the purchase agreement

The buyer is entitled to cancel his/her order or return the goods for any reason. If you wish to return the goods purchased in the www.spoiled20.com online store, send our company a notice of product return no later than within fourteen days from when you or a person authorized by you physically received the product(s). If the of delivery contains several types of goods, the period begins to run from the date of delivery of the last part of the order. So as to exercise these rights, your intention to return the goods or to cancel the order must be formulated specifically and clearly. You can do so via our form, which is attached below (at the end of these Business Terms and Conditions). Then send the form to the following e-mail address: info@spoiled20.com.

Goods that have been individually modified according to the customer’s wishes or for him/her personally cannot be returned. Goods which are perishable or which have been irretrievably mixed with another substance cannot be returned. For hygienic reasons, goods removed from the original closed packaging secured by a circlip cannot be returned.

If the purchase agreement is withdrawn in accordance with the terms and conditions, the purchase agreement is cancelled from its beginning and the goods must be returned to our company within fourteen days. If the buyer withdraws from the purchase agreement, he/she bears all costs associated with the return of goods to our company, even if it cannot be returned by regular mail. 

If you decide to withdraw from the purchase agreement, our company guarantees to refund the purchase price and shipping costs to our customers within fourteen days of receipt of the returned goods, so that the buyer does not incur additional costs associated with withdrawal from the agreement. In the event that the returned goods is defective, our company has the right to set off damage to the goods against the buyer’s right to a refund of the purchase price. If our company delivered a gift together with the order, the gift contract between the contracting parties is concluded with a condition subsequent. In the case of a withdrawal from the purchase agreement, the gift contract loses its effect and the buyer is obliged to return the gift provided together with the goods. 

Our company has the right to withdraw from the agreement at any time until the goods are taken over by the buyer. In such a case, we will refund the purchase price to your account without undue delay. 

Delivery

Our company guarantees passing the ordered goods to the carrier no later than within three working days from the confirmation of your order. We send orders only complete and with all parts. Please understand that delivery may be affected by many circumstances that cannot be foreseen or influenced by us after the shipment of the goods. However, if these circumstances unfortunately occur, we will inform you to avoid possible misunderstandings. Our company offers two carriers for the delivery of goods: PPL and Zásilkovna. You can choose the method of shipping that suits you in the cart in our web interface. If the goods have to be delivered repeatedly or in a different way due to the fault of our customers, any extra costs are borne by the buyer. The risk of loss or damage to the product passes to the customer only when it is physically taken over by the customer or a person designated by him.

Rights from defective performance

The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant law (in particular the provisions of Sec. 1914 to 1925, Sec. 2099 to 2117, and Sec. 2161 to 2174 of the Civil Code).

Our company is responsible for the fact that at the time of receipt the goods have no defects and have such properties as our company described or which can be expected from it on the basis of advertising. Our goods also correspond to the stated quality and are suitable for the stated purposes or for the purposes that are usual for the goods sold. Our company guarantees the correctness in quantity, size, and weight. The goods comply with legal regulations. 

If our company decides to sell goods with some specified defect at a discount, it is not possible to claim additional discount on the purchase price for these defects. 

Rights from defective performance can be exercised at: info@spoiled20.com. The complaint begins to run from the moment we take over the claimed goods from you.

Other rights from defective performance may be determined by the Complaints Procedure.

Out-of-court settlement of consumer disputes

Our customers have the opportunity to contact the Czech Trade Inspection Authority if they are not happy with the method of resolving their complaint or if they believe that our company has violated their rights. But our company should be contacted first. We are always in favour of a friendly solution. The possibility of out-of-court settlement of consumer disputes can be exercised if our company has not complied with the complaint or if the buyer has not received a response to it for more than thirty days from its dispatch. In these cases, our customers can contact an out-of-court consumer dispute resolution entity.

To handle out-of-court complaints, our company uses the following e-mail address: info@spoiled20.com. We will send you a reply at the earliest opportunity to the e-mail address that was used to communicate with us or to the e-mail address that you specify in your request as the address for further communication with our company.

The aim of out-of-court settlement of consumer disputes is, in particular, to find a compromise solution for the parties to the dispute and thus help them to conclude a private-law agreement.

In accordance with the provisions of Sec. 14 of Act No. 634/1992 Coll., on Consumer Protection, our company hereby informs the buyer about the entity of out-of-court settlement of consumer disputes, which is:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Ústřední inspektorát – oddělení ADR
Štěpánská 15
120 00 Prague 2

E-mail: adr@coi.cz
Website: www.adr.coi.cz

More information is available at:
http://www.coi.cz/cz/spotrebitel/prava-spotrebitelu/mimosoudni-reseni-spotrebitelskych-sporu-adr/

Final Provisions

If the relationship established by the purchase agreement contains an international (foreign) element, then the contracting parties agree that the relationship based on this agreement and any disputes are governed by Czech law. This does not affect the rights of the buyer arising from generally binding legal regulations.
Our company is entitled to sell goods on the basis of a trade license. Trade licensing is inspected by the relevant trade licensing office within the scope of its competence. Office for Personal Data Protection supervises the area of personal data protection. To a defined extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

Buyer declares that he/she assumes the risk of a change in circumstances within the meaning of provisions of Sec. 1765 (2) of the Civil Code.
Buyers from European Union member states or third countries declare by means of their order that they are aware that products containing Cannabidiol (CBD) may be subject to different legal provisions than in the Czech Republic, and accept all responsibility for ordering goods to the country of final destination.

If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provisions shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase agreement or Business Terms and Conditions must be in writing.

Purchase agreement including the terms and conditions is archived by our company in electronic form and it is not accessible.

A sample form for withdrawal from the purchase agreement by the buyer is annexed to the terms and conditions.

Contact details of our company:
Registered Office:
Roztylská 1860/1, Chodov, Prague 4 148 00
e-mail address: info@spoiled20.com

These terms and conditions come into force and effect on 20 October 2020

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